News
IGP’s help desk gets up to 100 calls every Friday
The recently set up Inspector General’s Help Desk receives an average 100 phone calls from the public every Friday, says SP Gaston Stanislaus, duty officer in charge. The IG’s Help Desk was set up to receive information and act on complaints with regard to Police Department services.
Complaints against the Police range from bribe-taking and harassment to failing to act speedily or appropriately. “When someone from outstation calls with a complaint, we contact the OIC concerned and instruct him to follow up,” SP Stanislaus told the Sunday Times. “We also request the caller to tell us whether the OIC has done his job or not.”
The Help Desk follows up to ascertain whether the complaint has been addressed and whether the caller is satisfied with Police services. The Help Desk is open from 6 am to 10 pm. The contact numbers 011 2444480, 011 2444481, 011 2444482 .
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