Quick check-in, less queues soon at Colombo airport
View(s):Quick check-ins and fewer queues at the Colombo airport are among the improvements by SriLankan Airlines planned this year along with consolidating its operations and route network.
The airline’s Chief Marketing Officer, G.T. Jayaseelan said the airline would not be operating new sectors, nor acquiring new aircraft but rather focus on improving the product.
He said they are adding flatbeds to all business class seats to Europe, which is a standard facility on business class in all airlines. SriLankan is installing a check-in kiosk at the Colombo airport to enable independent check-in by passengers and reduce waiting time in queues.
Mr Jayaseelan said passengers have the convenience of going straight to the kiosk, without waiting in the queue, and check in and walk away with the boarding pass; that is if they are travelling with only hand luggage.
Another facility being introduced is that airline staff with hand-held devices would check-in passengers from the queues, in addition to the counter check-in.
The airline plans to focus mostly on India and China this year and adjust flights and increase capacity if there is a requirement.
Budget carrier, Mihin Lanka, part of the SriLankan Airlines group, is also due to add Delhi to its destinations.
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