‘TripAdvisor Certificate of Excellence 2013’
View(s):Seven Cinnamon Resorts bag
Seven Cinnamon and Chaaya Resorts of the John Keells Hotels have been awrded Certificate of Excellence for 2013 by the popular travel web site ‘TripAdvisor’ last week.
The resorts namely Cinnamon Lodge Habarana, Chaaya Village Habarana, Chaaya Blu Trincomalee, Cinnamon Citadel Kandy, Chaaya Tranz Hikkaduwa, Bentota Beach Hotel and Cinnamon Wild Yala have won the ‘TripAdvisor® Certificate of Excellence award for the year 2013. The accolade honours hospitality excellence and is awarded to businesses that receive a ranking of four out of five on a consistent basis by travellers worldwide, and must have been listed on TripAdvisor for at least 12 months. It is also significant to note that it is only the top-performing 10 per cent of businesses listed on TripAdvisor that receive this prestigious award.
‘TripAdvisor is delighted to celebrate the success of businesses around the globe, from Sydney to Chicago, Sao Paulo to Rome, which are consistently offering TripAdvisor travellers a great customer experience’ said Alison Copus, Vice President of Marketing for TripAdvisor for Business during the Awards . ‘The Certificate of Excellence award provides top performing establishments around the world the recognition they deserve, based on a feedback from those who matter most – their customers’ she added.
TripAdvisor serves as a platform for guests to provide a feedback and reviews based on their experiences at various hotels and resorts worldwide. It provides valuable and real time reviews and experiences of travellers and a wide variety of travel choices and planning features. It has also become a powerful tool in persuading guest decisions on where they would like to spend their next vacation, as guests use the reviews as a factor influencing their decision making.
‘We are pleased to have won the award once again, as it goes to show that we have been able to main a sustained level of customer satisfaction which in turn has been translated into the positive reviews on TripAdvisor. It is a testimony of the commitment of staff towards guest satisfaction and their enthusiasm for constantly delighting the customer’ said ‘ Jayantissa Kehelpannala – Sector Head for Sri Lankan Resorts of JKH.
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