Janashakthi launches new integrated IT platform
View(s):Sri Lankan insurance giant Janashakthi, which recorded close to Rs. 8 billion in Gross Written Premiums in 2012, has announced the launch of the first phase of its home-grown integrated IT platform.
According to its announcement, “The company’s consolidated branch network is linked to a single platform, thus offering customers and employees hassle free access to information and flexibility to carry out transactions. This virtual platform has increased productivity, efficiency and created a paperless business process that benefit customers and employees alike”.
At the same time, Thilak Vithanage, the insurer’s Assistant General Manager for IT, commented: “We have created apps for mobile phones and any internet enabled devices to service our customers better. [Global Positioning System (GPS)] enabled Janashakthi mobile apps allow our assessors to track exact geographical locations of a customer in case of a vehicle accident.
The Janashakthi SMS system has helped to build a faster and a two way communication link between our customers and employees”.
It was also indicated that this new IT platform provided online services in all three local languages, English, Sinhala and Tamil.
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