SLT awarded world renowned ISO 9001:2008 certification
View(s):Sri Lanka Telecom (SLT), the national telecommunication service provider, was recently awarded ISO 9001:2008 certification for its Quality Management System (QMS) by the Sri Lanka Standards Institution (SLSI).
Seen here SLT group CEO Lalith de Silva (centre) receives the certification.
This certification covers all the local and international services provided by SLT and the operations of its branch offices located island wide.
In a media statement, SLT said it provides services across a broad spectrum from residential customers to blue-chip companies.
The Company’s QMS was established with the aim of aligning its total workforce of approximately 8000 employees working in the company’s island-wide, business locations which includes Teleshops, Regional Offices, Contact Centres, Customer Experience Centres, Customer Service/Billing Centres, Operations & Maintenance Centres, Training Centres, etc. ISO 9001 Certification is provided when an organization demonstrates that its Quality Management System has the robust ability to consistently provide the products that fulfil customer requirements as well as statutory needs.
SLT Group CEO Lalith De Silva, commenting on this achievement, said, “Sri Lanka is now positioned on a platform of fast-track development and ICT has emerged as the key driver of our country’s development and economic growth.
We are proud that SLT is playing a lead role in strengthening the country’s ICT infrastructure to meet the needs and wants of individual businesses and the government, and thereby supporting the country to achieve set targets”.
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