Hemas Hospital- Thalawathugoda introduces convenience based solutions to its clientele
View(s):Hemas Hospitals Thalawathugoda, which says it is rapidly creating a footprint for itself as a leader in community healthcare, has looked into the aspects of consumer driven services and affordability, and devised a proactive mechanism to address the requirements of special customer groups in the market.
These include the elderly population, housewives, post-natal mothers, etc who seek special care and serve them better with guaranteed convenience, with their newest patient service proposition, which is a uniquely designed day-time medical care package, he hospital said in a media release.
“According to this scheme, patients are encouraged to visit the hospital during off-peak hours from Monday to Thursday between 9am and 3pm, so that they can get medical tests done at a special rate. During this period, essential tests such as X-Rays, Ultrasound Scans, Eco Cardiograms, Mammograms and ECGs can be done at a Special rate less than the actual price. In addition there will be special post-natal clinics for new mothers to assist them in understanding caring for new born babies, breast feeding support for babies with feeding difficulties, managing their new lifestyles, etc. Patients can avail themselves for these services either by prior appointments made through the hotline or walk-in basis,” according to a media release.
“To build and maintain patient loyalty and engagement in an era when consumers can shop around many service providers for more customised and better value propositions, healthcare organisations must not only provide quality care but also surpass patient expectations,” noted Dr. Chamila Ariyananda, Director/ General Manager, Hemas Hospital-Thalawathugoda.
According to Dr. Ariyananda, patient experience and emotional engagement are increasingly becoming influential factors in selecting a healthcare provider. “Fostering positive emotional connections with patients based on safety and recuperation and generating strong patient engagement, introducing new value propositions and innovative services are key requirements in maintaining a satisfied clientele for a medical establishment.”
Hemas Hospitals – Thalawathugoda, is the third and latest addition to the first internationally accredited hospital chain in Sri Lanka. It has introduced a variety of new healthcare services since its inception and has been upgrading their facilities constantly with the latest technology to broaden the service spectrum to better serve the community around.