Ford gears up for higher deal with improved customer care
View(s):A resurgence in demand for the Ford range of vehicle in Sri Lanka has prompted the local agent Future Automobiles to spruce up and tighten customer care, a letter the new CEO sent to existing Ford owners recently revealed. The company recently enhanced its premises at Battaramulla welcoming customers in to an expansively designed showroom within -the highlight being the wide selection of vehicles on display, a media release issued by the company said.
Elaborating on recent changes initiated since his appointment as Chief Executive Officer, Chamath Tennekoon said” recent upgrades signaled a new era of enhanced efficiency and service focusing on customer needs. Besides the improvements in infrastructure, we have assembled the best possible service team headed by a Chief Technical Officer cum Head of after Sales to enhance our service delivery standards.”
He added that “the month of December will be unique in the fact that it is FORD’s Big Deal month where we offer very special deals on vehicles. This year however, we have not limited The Big Deal to just Sales but extended it to After Sales as well with a 100 per cent”.Free Service Campaign for customers, coupled with sizeable discounts on spare parts. The month will culminate with the launch of the FORD Loyalty Card Program which allows customers to cash-in their loyalty points to get discounts on spare parts or be eligible for gifts’.