“Healthy dose of sincerity”
View(s):Given the strong criticism that some US airlines drew recently in handling passengers on board, here is a great example from linkedin.com on how some airlines handle customers:
Andrew Kosasih, Front Office Duty Manager at Pan Pacific Perth:
“Today I was flying on GA725. Unfortunately during dinner service, I was notified that they had run out of the chicken option and had only beef pasta left to offer me. Since I am allergic to beef, the cabin crew contemplated a little, thinking really hard to herself, then whispered to me that the crew meal happens to be vegetarian. She apologised as the crew meal usually comes in a smaller portion but she happily offered her own crew meal. I asked her if I am to have her meal, what would she have for dinner? She replied with a sincere smile, she can have dinner rolls with butter but guest satisfaction is her priority. I was delighted to say the least. It was a simple vegetarian pie. However I can say that it tasted extra delicious since it was served with a healthy dosage of sincerity. Being in the hospitality industry, I am used to pushing myself to please my guests. However, today is the first time ever that I am at the receiving end of an extraordinary customer service! A job well done, Garuda Indonesia!”