BOC’s new “apply online’ facility launched
View(s):Sri Lanka’s Bank of Ceylon on Monday re-launched its website with an “Apply Online” facility, and with this laid claim to become the first local bank to automate all business processes and to provide customer convenience to apply for account opening, loans, and other service requests from anywhere at any time.
The bank said in a media statement that the new facility initially enables the customer to submit a loan request to a preferred branch island-wide. In the new website the customer can now submit online loan request by following few simple steps. On submission of an online request, the customer will instantly receive SMS confirmation while the request is automatically processed in the branch. The bank said it expects to add accounts opening, complaints and customer correspondence handling also to its website in the near future. The “Apply Online” facility is available through the bank’s website www.boc.lk.
The redesigned bank’s website has made the selection of bank’s products/services more convenient to customers by providing easy to use navigation. Customer can select the product that exactly matches his/her unique needs and check the eligibility before applying online. Customers have the convenience of calculating their loan installment by adjusting the tenor and required amount, checking daily updated existing tariffs, interest rates and currency exchange rates on the same page, they can view savings account or loan details without having to navigate into another page.
In order to assist better decision making viewer is provided as much as details needed on the same page under each product or service. Each page enables the viewer to directly move on to online banking site without having to go back to the home page, the statement said.