SDB marks 20th anniversary with new Tele-collection service
View(s):SDB bank has introduced a broader and efficient mechanism to collect loan payments from its customers under the name ‘Tele-collection’. Through this loan review mechanism, the bank said in a media release this week that it would be able to keep tabs on customers and their repayment schedules, while obtaining details on all those who failed to make payments by the deadline.
SDB bank usually offers its loan customers a grace period of four additional days counting from the scheduled date of payment. With the new review system, a phone call is given to the relevant customer from the fifth day onwards to remind on repayment details. The bank also enquires regarding the reasons for the delay and finds means to help them overcome the difficulties and continue repayment.
Commenting on the Tele-collection Service, SDB bank Manager (Loan Repayment) S.H. S. I. Udayangana explained that the customers who failed to regularly make their repayment will be promptly informed and updated on the matter, and provisions will be provided to continue repayment on a regular basis.
The new unit has been established a year ago in conjunction with a series of internal changes made in the SDB bank.