Sunday Times 2
Prashantha takes part in Global Customer Experience Summit in London
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Sri Lanka’s telecom expert Prashantha Robertson addressed the Customer Experience Management in Telecoms Summit held from January 29-31 at Novotel West, London. This premier global summit saw a gathering of over 400 attendees from all over the world and from leading global players in the telco industry. Mr. Robertson, the only speaker from South Asia, in his speech focused on the customer experience aspects.
He said the summit gave him the opportunity to network with peers from global giants and share experiences in overcoming difficult situations while managing customer experience. As a panelist, he spoke on how alignment could be achieved between and among different business functions and stakeholders. During the discussions, he touched on operationalising a company’s customer experience vision, while tying it to business expectations and outcomes.
A renowned marketer, he serves as the Deputy Chief Customer Officer of Sri Lanka Telecom PLC . He has been in several blue chip companies in Sri Lanka during a career spanning over 25 years. Mr. Robertson is a Chartered Marketer with qualifications from the Chartered Institute of Marketing (UK).