POTENZA’s Robotic Process Automation Solution in partnership with NDB
View(s):Business transformation company, POTENZA (Pvt) Ltd recently announced the successful implementation of a Robotic Process Automation (RPA) solution covering a mainstream banking process with NDB Bank, marking an iconic milestone in the annals of Sri Lanka’s banking history.
In collaboration with POTENZA, NDB will be the first bank in the country to leverage Robotic Process Automation capabilities in mainstream banking operations with properly implemented software bots also known as a Digital Workforce. With the launch of the NDB’s RPA Solution, POTENZA becomes the first company in Sri Lanka to successfully steer an RPA implementation for mainstream banking, the company said in a media release.
RPA solutions have the capacity to significantly improve an organisation’s operational efficiency while working hand in hand with humans seamlessly. In addition to enhancing the overall efficiency, RPA drives effectiveness while eliminating human errors in the process. RPA automates repetitive mundane tasks across applications and systems ranging from front office processes to back office workflows and redirects human capital towards business functions which require human intuition such as more analysis and decision making.
As the first bank to deploy a digital worker alongside its regular employees, NDB will reap considerable benefits from the new automation system, with enhanced efficiency and meticulous precision in addition to the elimination of inevitable human errors. The RPA system implemented by POTENZA focuses on NDB’s customer credit facility covenants compliance monitoring processes.
Speaking on the milestone, Dhanusha Muthukumarana, CEO/Managing Director at POTENZA said, “We are honoured that NDB chose to partner with us and transform their business operations by implementing the RPA Solution. Post implementation, manual labour will now drop to less than three hours a day, where the system will run automatically at a prescheduled time.”
NDB’s Chief Operating Officer Deepal Akuretiyagama said, “NDB is extremely happy about this successful introduction of Robotics Process Automation to the bank. This process will provide superior service to our customers via increased internal efficiencies while reducing the possibility of errors.”