eChannelling introduces Sri Lanka’s first AI-based Chatbot
View(s):eChannelling Chatbot is the very first artificial intelligence-based channelling bot in the country leveraging on Facebook’s messenger platform. Through this, patients can channel a doctor and complete the transaction, including making payments. The Chatbot is yet another state-of-the-art digital initiative by eChannelling, a 24X7 virtual agent that provides a human-like experience to find information such as doctors’ availability, doctors’ sessions etc. It also provides real-time updates of appointment sessions.
The Chatbot helps channel a doctor and complete the transaction, but plans are underway to expand into other aspects such as making changes in the channelling details, ongoing number updates, and initiating no show refund requests. eChannelling customers benefit by way of less human interaction, more customer engagements, secure data transmission, easy access and time saving. Customers can access the Chatbot on their mobiles via Messenger and or initiating a chat through the eChannelling Facebook page.