Chinese Dragon Cafe employee who saved the life of an elderly customer
View(s):Chinese Dragon Café (Pvt) Ltd, the pioneering restaurant in Sri Lanka’s Chinese restaurant sphere, recently felicitated one of its Delivery Captains, Nilantha Saman Kumara De Silva who while on duty bravely saved the life of an elderly customer. He has done this generous deed while servicing a delivery order placed by a foreigner.
Mr. Nilantha Saman Kumara De Silva being felicitated.
Mr. De Silva was recognised at the main office at a ceremony recently with the participation of N.K. Udeshi, Managing Director, Chinese Dragon Café Pvt Ltd, the company said in a media release.
“While delivering orders, on encountering a mature resident who was in critical condition, Nilantha has swiftly got into action to save his life. Nilantha has aided the person who was stuck between the pantry and refrigerator in his house, cleaned him of dirt and telephoned one of this customer’s relatives to take him to hospital. Nilantha’s prompt action has saved the life of this customer,” it said.
Mr De Silva said at the felicitation event: “When I visited this particular household which was in total darkness and when I called from the gate, a murmur came from within the house. In a faint voice someone said the door is open and for me to come in. I went inside the house to see this mature gentleman around the age of 70 struggling to free himself. He told me he has been without any food for four days. I first called our Nawala outlet manager and kept him informed of this situation as we do not have authority to go inside customers’ houses. Since it was Christmas day, we were very busy delivering orders. However, the manager told me to attend to the helpless customer as first priority. After finding a telephone number, I called one of this gentleman’s relatives and he also came in. We then took the poor gentleman to the bathroom and cleaned him. Afterwards we called and got down an ambulance and sent him to hospital. Had I told the base since there was no response to my calls from the house returned with the order that day, this person would have died. He was also one of our loyal customers. This experience is a memorable one and I treat it as an opportunity to show my socially responsible nature”.
Mr. Udeshi said: “Our company is so proud to have a set of workers like Nilantha who are very socially responsible and compassionate. Our staff is dedicated to providing customer satisfaction. This was an occasion one of them went one step ahead to help a customer in his moment of need. We appreciate that. The mature gentleman survived because of Nilantha’s bravery. This incident also shed light on unexpected situations that could crop up when we do food delivery service to households. In such situations we should act politely and responsibly and Nilantha’s way of handling such a situation is an example for other workers.”