Dialog welcomes best practice in customer choice
View(s):Dialog Axiata PLC, following the announcement by the Telecommunications Regulatory Commission of Sri Lanka (TRC) with respect to the implementation of Number Portability (NP), has welcomed the re-initiation by the TRC of a roadmap to reach “International Best Practice in maximising Customer Choice in the Telecommunications Industry”.
Number portability which enables switching of mobile and fixed line numbers across competing service providers is a customer facility widely practiced internationally and is a key facet of a liberalised telecommunications market.
In a media release, Dialog said it first proposed in July 2008, the initiation of a roadmap to alleviate consumer choice bottlenecks including number portability. The company believed then and has continued to champion over the years the paradigm that maximising consumer choice would result in the enhancement and development of the industry overall resulting in benefits to all service providers and their customers.
“Dialog is honoured by the trust placed in the brand and its services by over 15 million Sri Lankan consumers. The success and growth of the company would not have been possible if not for our customers exercising their choice. Open competition and customer choice is at the root of our success and is a paradigm we deeply respect. Advanced technologies enable not only a suite of advanced facilities but also the freedom of consumers to choose the best,” said Supun Weerasinghe, Director/Group Chief Executive of Dialog Axiata PLC.
“We are very happy to see the TRC moving forward with the next steps in the liberalisation of our industry and we congratulate the TRC for initiating the process of implementing number portability in Sri Lanka. Dialog is also optimistic that the TRC will move forward swiftly with other similar enablers of consumer choice,” Mr. Weerasinghe added.
| SLT welcomes move to initiate number portability | |
| The Sri Lanka Telecom Group (SLT) has welcomed the TRC’s progressive move to bring number portability. One of the first decisions taken by the new Board of SLT was to lobby for number portability in Sri Lanka. The SLT Group said it was excited with the new possibilities number portability brings. “SLT stands perfectly poised to offer its best-in-class plethora of communication solutions to a transformational nation on the cusp of unparalleled development. SLT believes, this technological convenience will support the President’s ‘saubhagye dakma’ to take every enterprise to its next stage of development while introducing new energy to a nation determined to build an export driven economy. We are the nation’s telecommunication service provider. Our mandate is to enable the country’s transformation. Sri Lanka Telecom and Mobitel is a brand of the people of Sri Lanka and we will serve every requirement necessary for personal, professional and national growth with absolute pride,” said Group Chairman Rohan Fernando in a media release. “We are very excited to offer the number portability solution to our customers. We have invented a basket of solutions that can transform any local enterprise. We are determined to give our prepaid and postpaid customer base unparalleled 5G speeds, convenience and affordability,” added Lalith Seneviratne, the Group CEO. |