The
effectiveness of advertising strategies
By Somachandre Wijesuriya
In the wake of SLIM Advertising Awards 2002, there have been many
views expressed, by advertisers as well as marketing personnel on
the relationship of marketing to advertising. Among them, J. Godwin
Perera's article in the Sunday Times last Sunday (Effectiveness
in Advertising) deserves due attention because at one time he was
a president of SLIM and a judge on the SLIM ad awards panel.
Perera in his article tries to resolve a polemic, expressed by the
coterie of interested parties involved in the SLIM awards who were
debating about 'Creativity vs Effectiveness' in advertising. He
takes the view that creativity is what makes an advertisement effective
and creativity must support effectiveness, which he claims is a
fundamental principle of advertising.
Perera's equivocation
in this controversial topic undermines his own counsel that 'advertising
has to be judged against a marketing background'. Is it the task
of the ad agency or the marketer to judge the creativity of an ad
campaign?
Media Advertising
Advertising is mass communication facilitated through media, which
is independent of the advertiser. It is an effective means to promote
products or services by delivering a structured message to a target
market. On the other hand 'beauty' which comes out of creative effort,
is a subjective concept. Principles of aesthetics, from the time
of Plato, have not formulated universal principles, which defines
beauty. Philosophers believe that beauty is relative and therefore
'creativity' in advertising is a subjective matter and applied to
a mass market may result in a perversion of the structured message.
This can be
illustrated with a practical example. Currently there is a TV advertisement
run by a paint company which shows a man stealing a blue coloured
panty and replaces it later with a different shade of blue.
The pay-off
line of the advertisement claims that the paint company can match
any colour of paint. This advertisement has been produced abroad
and is technically well done as it holds the viewer's attention.
However, there
were letters to editors of newspapers by the public condemning the
ad claiming that it is out of taste in our local culture. In a country
like the UK it may be a successful advertisement but in the local
context it may not be an "effective'' advertisement. After
all, the effectiveness of an advertisement does not rest on the
advertisement but in the complex role of marketing communications
and to judge the advertisement on its ''creativity'' is a futile
exercise.
Body movements
An advertisement is a coded message, which is transmitted through
media and uncoded in the minds of the targeted consumer. TV is a
very powerful media because it combines sight, sound, and movement.
A TV advertisement may give a different message to the viewer, even
though the advertiser did not intend to do so.
The cultural patterns and ethnic grouping in Sri Lanka is such that
a TV ad done abroad may give different connotations to the target
market. An advertisement promoting a refrigerator with the jingle
''ice, ice'' was shown in the TV sometime back and the body movement
of the female Indian models was the butt of ridicule of most viewers.
The body language of the models were different to locals and it
was discernible to our viewers.
The body movements
of Sri Lankan women are different to Indians because we fall into
a different culture or even a sub-culture of the Indian continent.
Therefore, a different message (possibly a ridicule of the brand)
was generated in that TV ad. Psychology plays a great part in cognizing
a message of a TV ad by consumers and body language (acting) contributes
at least 50% to the structured message of a TV ad. The nuances of
TV ads are so subtle.
Appealing
advertisements
Advertisements are a part of mass-culture and play a certain part
in the politics of enjoyment of leisure time. It also belong to
the realm of mass culture of cricket, pop-songs or baila dancing.
Therefore, masses may interpret the ad message in tune with their
sub-cultures, which makes the advertiser's life more difficult.
Professional marketers define such disturbances as ''noises'' which
perverts the message. It is a nightmare for the professional marketers
because advertisements are paid for and a return for the investment
is required.
On the other
hand the masses who watch cricket, tele-dramas or music videos want
appealing or pleasant advertisements. The politics of this mass-culture
may have adverse responses to using female models as sex symbols
or deployment of children in advertisements.
Beauty or creativity
may pay a part in this mass-jungle but it is not the sole prerogative
of the ad agency to create advertisements. It is a complex process
involving marketing strategy. In order to achieve the marketer's
objectives an ad campaign has to be fine-tuned and research plays
a big part.
However, balancing
creative proposals of an ad agency with the objective research findings
is the job of a professional marketer. Therefore 'effectiveness'
of an ad campaign is a marketing decision and not an advertising
decision. Godwin Perera has highlighted the importance of client/agency
relationship in creating appealing ad campaigns.
In the local
scenario, unfortunately, there is a lack of marketing personnel
who are well read and tuned to cultural nuances of the masses because
our present education system encourages the passing of exams through
repetitive tuition.
A complaint
of the advertising fraternity is that the clients kill their best
creative proposals. A mere marketing diploma is hardly a qualification
to help the agency to create appealing advertisements. Another reason
why good advertising proposals are killed is that marketing is not
a subject that is well established within the commercial bureaucracy
in the country. Most organisations are headed by people with financial
or accountancy backgrounds and they do not understand the importance
of the marketing function.
Judging advertisements
The judgement of an advertisement for its 'effectiveness or creativity'
is shrouded in controversy. This brings out the question whether
SLIM, an organisation set out to develop marketing as a business
philosophy, should promote advertising.
SLIM is giving a wrong message to the business community by ignoring
the role of research in establishing the effectiveness of advertising.
Judging creativity or the beauty of advertisements should be the
task of ad agencies.
(The writer
is a professional marketer who started his career in ad agencies.
He was a visiting lecturer in advertising at the Sri Palee campus
of the University of Colombo and presently a consultant and visiting
lecturer in marketing at the Institute of Bankers of Sri Lanka).
Agromart
opens markets for rural women farmers
By Feizal Samath
Kusumawathie (not her real name) was an active supporter of Sri
Lanka's rebellious Janatha Vimukthi Peramuna and hid their pamphlets
in her bread basket at a time when the group was trying to oust
the government through an armed insurrection.
Mrs.
L. Hemakanthi seen in her garden at Marawila. The young entrepreneur
was a housewife when she was helped by Agromart to set up a
self-employment business, some years ago. She is now an exporter
of flowers and foliage to the Middle East and other markets.
She was also an Agromart award winner and has visited Thailand. |
Like many others,
the young village woman trapped in the poverty cum unemployment
cycle saw the JVP as the hope for the future until a women's organisation
came to her rescue.
"We offered
her training facilities and a guide to marketing agricultural products.
Today she is a top entrepreneur and has even visited Thailand on
one of our study tours," says Beulah Moonasinghe, founder chairperson
of the Agromart Foundation.
The foundation, now in its 13th year, has directly helped more than
60,000 mostly-women farmers over the years in developing their skills
and improving their products and marketing knowledge. The foundation
launched in 1989 works mostly in the north-western and southern
regions.
Helped by USAID
in the first few years, Agromart - which runs the country's biggest
agricultural fair - now receives funding help from the Netherlands
government and the UNDP.
Havoc
Ironically the organisation came into being at a time when the JVP
crisis was at its peak in 1989. JVP rebels were causing havoc across
the country, threatening government politicians and officials, and
killing many of them, robbing banks and ordering offices and shops
to close. The government had also launched a counter insurgency
campaign, seizing dozens of suspected rebels and detaining them
without bail while pro-government death squads scouted the countryside
for rebel supporters.
Moonasinghe
said the JVP insurgency hit Kurunegala badly. "Village youth
who had nothing to do supported the JVP. Most of our good entrepreneurs
were actively involved with the JVP. Some women carried JVP pamphlets
and documents hidden in bread baskets," she added.
Volunteers
The Agromart chairperson and six other volunteers went into villages
in Kurunegala and started training courses. "Our main aim was
to teach them to understand the markets before producing. Farmers
often produce vegetables or fruits and then look for markets instead
of vice-versa. Some had committed suicide as markets failed them
and they fell into debt," she said adding that Agromart aimed
to be the catalyst, guide and helper.
Agromart didn't
get involved in the direct marketing or sale of products by village
entrepreneurs. Instead village entrepreneurs were taught to stand
on their own by providing them with knowledge, training and a package
of services including micro loans ranging from Rs. 15,000 to Rs.
150,000 without collateral.
The organisation's
work has come in for praise from other women's groups. "They
have opened markets for rural women and created avenues to sell
their products to markets in Colombo," says Sunila Abeysekera,
a women's rights activists and a winner of the UN award for human
rights in 2000.
She said Agromart
had trained rural women to improve handicrafts and compete with
upmarket products in the capital. "Unlike other products sold
in Colombo, the entire income goes to the village and improves the
village economy."
Biggest achievements
Agromart's biggest achievement to-date has been the annual free
tour it organises since 1990 for 30 to 40 rural farmers to visit
Thailand and learn from some of the agricultural practices that
prevail there. "The tour participants are selected in a best
farmer competition and sent to Thailand with air tickets, food and
accommodation taken care of," noted A.C.B. Pethiyagoda, an
agriculture scientist and Agromart director.
The foreign
trip for farmers is a rare one in a country where the bulk of the
farming population in the arid north-western and central regions
have not even visited Colombo or seen the sea.
It was in 1989
that Moonasinghe, an exporter of garments and concentrated fruit
juice, stumbled on the idea of helping rural women. She was at that
time president of the Sri Lanka's Women's Chamber of Commerce and
Industry (WCCI) and wanted support for training programmes for rural
women but the chamber was not too enthusiastic about the idea.
"Most of
my growers of passion fruit were women in the north-west region
and the village was the main production base," Moonasinghe
said recalling how the Agromart Foundation was initiated. Moonasinghe
was at that time exporting garments, fruit juice and producing a
multi-flavoured ice cream under the Venice brand. "I got linked
to the village as it was my production base for passion fruit. I
was selling to Carnation Foods in the United States which is now
linked to Nestle."
Forced to
close
E.K. Sumanawathie used to run a small grocery which she was forced
to subsequently close down as it was running at a loss. Her husband
worked in a bakery and together the family income was a meagre 1,000
rupees a month until she heard of the Agromart training programmes
and joined one.
She decided
to set up her own bakery and with the held of an Agromart loan,
she purchased the necessary equipment. Several months later, demand
for her bakery products rose and Sumanawathie, using profits from
her bakery, started a new grocery store. Her income, according to
Agromart officials, is now over 20,000 rupees a month.
Farmer R.A.
Chandrakanthi from Ampara learnt of Agromart when it conducted a
training programme in her village. With a monthly income of 400
rupees from growing foods and cash crops in a three-acre farm, Chandrakanthi
cared for her family.
She had land
but like most farmers lacked sufficient knowledge on farming techniques
and management, which she quickly grasped under Agromart's training
programmes. Subsequently her income levels rose sharply as farming
methods and marketing skills improved.
Success stories
like this are many in the nearly 700 Agromart-led societies that
exist in seven districts, each representing 1,000 to 2,000 families.
These societies are run by groups of entrepreneurs who have their
own trade fair and training programmes, helped and guided by Agromart.
Former JVPer
One former JVP member, on a tour to Thailand, picked up some tips
on poultry feed and on his return built a machine that cuts his
feed costs by half!
For second-placed
winners in the annual competition, Agromart organises trips to local
agricultural sites and laboratories. "In addition to our main
work we also teach women civic rights, human rights and economic
rights and how to cope against sexual harassment," she said.
For instance,
women in a society in a north-eastern region succeeded in ending
alcoholism in the village by reducing demand among the men and forcing
cheap illicit bars out of the area.
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