MIT reports Rs. 600 m loss
By Akhry Ameer
Leading software solutions developer Millennium Information Technologies (MIT) has reported a loss of Rs. 600 million for the period ending March 2002 against a profit of Rs 450 million in the previous year, according to its latest annual accounts released to shareholders recently.

The company took multiple hits in the last financial year following the terrorist attacks of September 11 in the US and key projects going sour due to the inability of clients to pay up. As a result, MIT's ambitious US growth plan and its local 'Silicon Valley' style campus complex has had to shift to low gear but with hopes of a comeback in 2003.

MIT's Chief Executive Officer Tony Weerasinghe who is overseas at present, in an interview with Sunday Times FT in May 2002 said that the company had expanded during the period opening offices in Singapore and USA while prospective clients put up shutters due to effects of September 11.

He added, "Also, during the year some of the clients couldn't pay up... So we had no option but to close the contracts. This type of thing is not heard of in this part of the world."

A company spokesman, when contacted, said that such a high loss was essentially owing to heavy provisioning for two projects in which the clients have been unable to settle their dues. "It is not a cash loss," the spokesman said.

Business analysts say MIT is reportedly working on deals with three large US clients the value of which should turn around the company accounts overnight with a target of around US $34 million in the medium term. One of the projects is expected to be completed in the coming months but the client could not be identified due to non-disclosure agreements, according to MIT's CEO.

MIT's campus project was also delayed several times because the promised infrastructure was not made available on schedule. However, the company is now in occupation of the complex with a state-of-the-art work and play style of environment. The complex was completed at a cost of Rs. 550 million, below its targeted budget, according to informed sources. An official opening is expected shortly.

News in Brief

HP Printers are Star Performers
Hewlett Packard printers dominated the peripherals sections in the Asia Computer Weekly magazines Readers' Choice Awards 2002 held recently. Under each of the 50 award categories of products and services,there is one Star Performer and two Gold Performers. The Star Performer secured the most votes in its category, and the Gold Performers earned the next most number of votes.

HP won Star Performers for eight of its printers in the categories of Enterprise Colour Inkjet Printers, Enterprise Colour Laser Printers, Enterprise Monochrome Laser Printers and Multi-function Devices.

Local software expertise for Tokyo
Local software developers Datamation Systems, that has developed integrated software solutions with Australian collaboration to meet the needs of small, medium and large businesses, has successfully completed delivery of its systems to clients in Tokyo.

A unique assignment in customizing the accounting software for an organization based in Tokyo was the translating of Postdated Cheques into the Japanese equivalent known as "Tegathas".

Other significant features of the software include a cheque-writing feature and data transfers from banks, which automates bank reconciliation, fixed assets and cash flow management.

A sophisticated feature in the system is the multilevel consolidation of accounts with data transfer via e-mail from overseas branches to facilitate control of the business from Sri-Lanka.

Datamation Systems is in its 17 th year of operation and has over 45 software engineers in its development team. Currently 900 modules of its system "Finac" have been implemented in several market segments such as Trading Houses, Tea Exporters, Airlines, Garments and Freight Forwarding.

Middle East distributor for Dialog
Dialog GSM signed a Memorandum of Understanding with Frico Ltd. for sales of Dialog's service in the Middle East. Dialog will now be represented in all emirates of the UAE including Dubai, Kuwait, Sharjah, Fujeirah, Ajman, Al Quwain, Abu Dhabi and Al Ain.

Nushad Perera, GM Sales and Marketing said of this new venture, "We see that more and more Sri Lankans are looking for technology that is simple and easy to access. Mobile phones are no exception. It is getting into the commodity category and needs to be ready when the consumer needs it".

The availability of the service in UAE enables Middle East returnees to switch on mobile phones connected to the Dialog network immediately upon arrival at the airport.

Frico is a fully owned subsidiary of Trico Maritime Ltd and is in the business of handling cargo to Sri Lanka shipping over 1,200 containers annually.

SLT contracts for new billing system
Sri Lanka Telecom signed a contract recently with Convergys Corporation Ltd and Clarity International Ltd to supply a new Customer Care Billing Information System for the company.

The new billing system has the flexibility to allow SLT to bill for any type of product or service currently offered or proposed in the future under one central system. This provides the freedom to customers to make phone calls, paying utility bills, purchasing music videos and even online currency exchanges as and when services are introduced without being restricted by multiple bills, etc.

Phase 1 of the billing system is scheduled to go live in March 2003 for billing ADSL, Internet and other data services. Thereafter successive phases in June and August will cover corporate customers and residential customers. Convergys Corporation is internationally rated for integrated billing, employee care and customer care services provided through outsourcing and licensing. Clarity International is an operational Management software development company servicing global telecommunications and utilities markets.

Promoting IT the mobile way
With the growth and popularity of IT, a local company has devised a novel way of promoting its products. Kobian Technologies has transformed a luxury bus into a mobile office and display unit with the complete range of computing products it offers.
Refurbished at a cost of Rs 6 million last August the bus has already toured over 100 cities in the island.

At each location visitors can view and learn about the latest technological trends in IT, including the Internet. A special crew also travels with the bus to explain about the products and the software being exhibited. The products include demonstrations of the basic use of a computer and other related products such as printers and multimedia equipment.

The audience is also given an overview of software tools such as the media player, educational software, web browser, and home design tools. The company also co-ordinated a special promotion with a radio station and a fast moving consumer goods product company to enhance the offering.

As a decade-old company having marketed through dealers it has previously not utilized advertising to promote sales. However, establishing a direct to end-user sales channel, Kobian Technologies has begun to realize a growth in product inquiries since the bus has been on the road. Company officials said it is in the process of refurbishing yet another bus to increase its coverage. This year it hopes to tour schools to promote IT.

Kobian Technologies is also represented in major parts of the island through 10 branches and has sales of over 300 computers a month.

Recruitment for ICT Agency begins
The Ministry for Economic Reform, Science and Technology has advertised vacancies for posts of Chief Executive Officer (CEO) and Programme Directors for the proposed ICT Agency. The calling of applications for these top jobs marks the beginning of the setting up of the agency that will coordinate the activities of the ICT roadmap, eSri Lanka.

The CEO will coordinate all activities of the agency with reporting responsibility to the Chairman and Board of Directors. The programme directors will work under the CEO in their respective areas. The work areas for the programme directors are ICT Human Resource Development, Information Infrastructure, e-Goverment, and ICT Promotion and Partnerships.

The appointments are being offered on a contract basis for a three-year period with provision for extension indicating commitment to a tight schedule. The remuneration packages are also expected to be in line with prevailing market rates. The deadline for submissions of application is January 24.

New Year in Tech's way
The New Year 2003 dawned in a technological way with greetings being exchanged electronically, far more than before. Cellular phones buzzed on New Year's eve with short messages beeping well into the early hours of January 1, 2003. A leading cellular operator that pioneered the Short Message Service (SMS) in Sri Lanka saw its SMS traffic double that of normal days.

This service that was initially thought by many to not be successful in the country has taken off largely due to innovations of mobile operators. Though the company did not divulge figures, estimates a few months ago placed the regular figure at over 400,000 messages per day.

Industry analysts say that ICT is expected to see its biggest growth this year with mobile communication playing a leading role. The main reason for growth being the Calling Party Pays (CPP) system expected to be introduced sometime during the year. Originally the date was set for January 1 but that has now been delayed due to discussions on pricing and other issues such as the time taken to activate new processes in billing.

Yet another factor is the announcement by a third mobile operator, Mobitel, of its plans to introduce its own GSM technology network. The GSM technology is the most popular among cellular operators globally.

The downside according to analysts would be the increase in call charges, which may be received with mixed reactions. This too is likely to be settled and be accepted by the public at some point. "How long can people stay without making calls?" asked an analyst.

Penetration of value added services is the other area that would see an increase, especially in the mobile sector. In addition to the regular introduction of novel SMS services, MMS (Multi Media Messaging) is expected to take off. MMS encompasses colour, picture and sound and is greatly inhibited by phone units. The services, according to Nushad Perera, General Manager Sales and Marketing at Dialog, "will catch up with the reduction in phone prices and less bulkier MMS enabled units. MMS will eventually replace SMS. Though this is the vision it is left to the customer and market to decide".

Mobitel: Same vision under SLT
Local cellular operator Mobitel was recently acquired by state-owned fixed line operator Sri Lanka Telecom to become its fully owned subsidiary. The Sunday Times FT spoke to the new Chief Executive Officer Lalith de Silva on his plans for Mobitel.

What is the new role for Mobitel, as a fully owned subsidiary of SLT?
Well, there is no new role as such. Mobitel will have the same focus as before and that it is to be the No. 1 cellular operator.
The difference is that earlier there was no new investment. With SLT there will only be new investment, but the vision and objectives will remain the same.

What will be the new investment like?
About Rs 70 million to Rs. 100 million has been committed in the form of bank guarantees.

The SLT Chairman, at the time of the acquisition, spoke of Mobitel becoming No. 1 by 2004. How do you plan to achieve this?
We are currently No. 1 in many areas like clarity and customer care. The Chairman's message was that we are trying to be No. 1 in all key areas by 2004 to 2005. At this same time we want to have the No. 1 coverage. We are sure that with the GSM roll out we can be the No. 1 GSM network provider.

How will the transformation to GSM take place?
Many options are being considered. One of them is to run parallel and let subscribers migrate to the GSM network in a cost effective manner. Initially the GSM coverage will be in Colombo and along the main roads. We definitely will have GSM coverage similar to that of today within six months.

When do you expect to phase out the TDMA (time division multiple access) technology presently in use?
We are looking at about three years, but it will not necessarily be phased out as it is a substantial investment. There are other options like different uses that cannot be disclosed.

What other product offerings have you planned?
We are planning to introduced multiple products starting from this month. Every quarter we will be looking at introducing two or three new products. They definitely will be very cost effective. Around 20 - 30 percent of our revenue depends on value added services.

Being a fully owned subsidiary of SLT, will Mobitel enjoy benefits in call rates, etc over other cellular operators?
There will be no advantage. Mobitel will operate under the normal cellular industry guidelines. SLT will treat Mobitel the same as any other mobile operator. The only advantage would be that SLT Board members, both Sri Lankan and Japanese, who have been successful in this market are also on the Mobitel Board. We have regular board meetings. This will help in quick decision making and we can look forward to definite results. There could be drastic changes in the regular business operations.

With the new structure, will the existing staff be retained?
There is no question about it. The current staff can look forward to more opportunities. We will also increase the staff with the expansion into the GSM network.

Other networks that have had to migrate to new technology have not been quite successful. What do you think is the secret in Mobitel's aim to become No. 1?
The key to success is how you manage the project. We are sure it is not difficult. Many countries around the world have been successful at it.


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