Financial Times

SriLankan gets second Best Cabin Staff award

SriLankan Airlines was ranked as first runner-up in the world's Best Cabin Staff for 2003, in a wide ranging and key global survey conducted by Skytrax Research of London, UK. Malaysia Airlines took top slot while SriLankan Airlines pole-vaulted over other contenders into the awards for the first time, the airline said.

Skytrax conducted the survey over a six-month period from November 2002 to May 2003. Airlines were evaluated by a large and representative cross-section of 1.8 million passengers on detailed areas such as Service Efficiency, Staff Cabin Presence, Service Attentiveness, Staff Friendliness, Consistency among Staff, Sincerity and Attitude of Staff.

SriLankan Airlines' Head of Service Delivery, Walter Riggans, acknowledged this achievement as a further endorsement of the 'Best Airline of the Year -

Central Asia' Award won by SriLankan Airlines for three consecutive years in 2001, 2002 and 2003 and the World's Friendliest Cabin Staff Award currently held by SriLankan Airlines.

"SriLankan Airlines jumps straight into the Top 10 for 2003, placed 2nd in the global rankings. From the considerable feedback received, one of the key attributes of this success appears to be the friendliness of their cabin staff." Skytrax said.