Financial Times

Indian BPO group says organizational change helped in greater focus
WNS Global Services, India’s No. 1 business processing outsourcing (BPO) company with an office in Colombo, said last week that it successfully completed the first year under its new organizational structure, which places greater focus and autonomy on the company’s vertical business units.
WNS, established in 1996 and transformed from a captive provider to a third-party provider in 2002, announced in December 2004 a new organizational structure focused on its vertical business units.

The change to the vertical focus was made to sharpen the company’s domain expertise; develop new services and technologies; create superior career paths for talented managers; continue to emphasize entrepreneurship and empowerment, and win and retain business by delivering exceptional value to its clients.

The company’s business units are organized into the following vertical sectors: travel services; insurance services; financial services; enterprise services (including financial and accounting services, human resource accounting and health care processing), and knowledge services (including primary and secondary research, and analytics). Each unit is managed by a chief executive officer and has its own operating and sales teams, and draws upon support and “enabling” services across the company.

A recognized leader in business process outsourcing (BPO) since 1996, WNS Global Services manages and operates critical business processes for leading global companies, thus enhancing the value of each organization. WNS operates five main business units – travel, insurance, financial, knowledge and enterprise services – and has extensive knowledge of the issues affecting each sector.

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