SriLankan awarded Imperial Mark for excellence
SriLankan Airlines has become the only airline in Asia to be awarded the prestigious Imperial Mark, a global accolade of excellence in recognition of its exceptional levels of service and quality.
SriLankan said in a press release that it joins the ranks of prestigious companies that have been awarded the Imperial Mark, which include such exclusive global brands as Omega watches, Clive Christian perfumes, and Tiffany & Co. of New York. Peter Hill, CEO of SriLankan said: "We at SriLankan are honoured to receive this accolade, which is indeed a special one among the many that we have won in recent years. The Imperial Mark is not a subjective popularity poll, but is an expert evaluation of our service excellence. It is a tribute to the professionalism of our staff around the globe."
Less than 1% of companies which are nominated for consideration are awarded the Mark, following a stringent evaluation process. The Imperial Mark is one of the world's oldest accolades, dating back over three hundred years, which honours organisations that demonstrate commitment to high standards.
The Imperial Mark is presented by the Imperial Mark Commission, based in London and Philadelphia, after thorough consideration of candidate organisations. The Mark is seen as a sign of exceptional quality which denotes the highest levels of service in the world.
In its report, the Commission's team noted: "SriLankan Airlines has managed to find a unique balance, infusing its service with a sense of the SriLankan culture and friendliness while maintaining a professional operation."