Mr. Horace Jacob |
i Travel Private Limited is the brain child of Mr. Horace Jacob, who is the company's Director. Mr. Jacob has over 30 years of experience in the travel industry where he provided his services in many leading Airlines such as Sir Lanka and Singapore Airlines.
In addition this his assignment with the American Express, the world's largest global travel company allowed him to gain extensive knowledge in handling travel arrangements for UN agencies and embassies. With the experience he had gained Mr. Jacob ventured out on his own through iTravel with the hope of providing a genuine and efficient travel service to customers.
Speaking to the Sunday Times Mr. Jacob said, ""i Travel was established two and a half years ago and is a private owned company which specializes in providing a very personalized travel service. Though we are a small organization our agency is fully equipped with the facilities today's customers are looking for.
With the end of the war we are looking forward to being more innovative in creating travel opportunities which will help boost this industry."
i Travel does not only believe in providing very competitive prices alone but mostly focuses on providing a superior service by planning efficient and cost effective travel routings with less travel time spent to reach their destinations. Due to the company having adopted exceptional service values its repeat purchases have also considerably increased.
"Most of our overseas customers send us their tour itineraries which require careful planning. Sri Lanka is a unique travel destination which offers a wide rang of choices such as the beach, hill country, wildlife and culture for its visitors who can reach them in a very short travel time; therefore we have the ability to promote travel in this country.
All the tourist guides we use are professionally trained individuals from the Tourist Board of Sri Lanka, who have to ability to speak in several languages. In addition to this the entry of e-commerce into this industry has enhanced our service delivery levels. i Travel believes in providing a service that is not only limited to travel bookings alone, but instead to go beyond this concept in order to maintain a personal relationship with the client and offer much more than a mere travel arrangement", further stated Mr. Jacob. |
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