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Communications industry: Two agencies vie for launching rights!
Nielsen TV ratings soon in Sri Lanka

New methods to monitor TV audiences
Lanka Market Research Bureau Ltd (LMRB) is to soon launch a TV audience measurement system in Sri Lanka, using the most advanced electronic meters in the region.

These meters are currently undergoing rigorous testing before being placed in households, the company said.

Known as the Kantar Meter, it will use an online retrieval system to ensure that the identity of homes in the TV panel is kept confidential. Another unique feature of the meter would be the facility for using Sinhala and Tamil prompts (in addition to English), for reminding viewers to register their presence. Also, despite its sophistication, the Kantar Meter is extremely rugged, being well suited to local conditions and capable of handling even the worst power fluctuations.

The company said this accurate minute-by-minute measurement system is designed to tell advertisers, TV channels and media planners, exactly "when and where to find their target audiences". The online retrieval system would greatly speed up the data collection process as well, enabling reports to be made available within five days of the end of the reporting week.

Nielsen Media Research (NMR), which is the world leader in TV audience measurement, announced last week that it plans to launch a Peoplemeter service in Sri Lanka.

Forrest Didier, Head of Nielsen Media Research in Asia Pacific said Sri Lanka is one of the few markets in Asia which have been left untapped by NMR and with support from the Sri Lankan industry on a Peoplemeter Service, this gap will now be closed.

The Peoplemeter is an electronic device which automatically detects the channel which is being viewed and stores it in its memory chip. Additionally, it records which members of the family are viewing which programmes, through a remote control device, similar to the normal TV remote. In Sri Lanka, NMR's entry has been facilitated by the Sri Lankan company, ORG-MARG-SMART who has now changed its name to ACNielsen Lanka, owned by the VNU-Nielsen group.

NMR is the leading provider of television audience measurement and related services, worldwide and is active directly in more than 40 countries worldwide, offering television and radio audience measurement, print readership and customised media research services. Through a network of affiliates, coverage is extended to more than 70 countries, representing 85 percent of the world's advertising spending.

Small enterprises play major role
English version of Athwela soon
Small business is big business. By any standard of measurement they are the largest single consumer segment in the world economy.

Today small business enjoys a privileged position in the world economy because every government in every country has recognised their contribution to economic growth.

Small business is responsible for the majority of the jobs created world over and their value added to the economies is very high.

In recognition of their importance, the international financial community led by the World Bank, Asian Development Bank and the other regional and national development banks have created and maintained projects to uplift the standards of the smaller business units.

Financial facilities in Sri Lanka for the SMI sector are being channelled by the National Development Bank via commercial banks. But the benefits do not appear to seep into the lowest levels due to various problems, mainly due to the attitudes of those who give; a change in attitudes is required even at the receiving end.

A large number of government and non-governmental organisations created and funded by both local and foreign sources to create employment and to develop entrepreneurship in the country are active in the provinces.

In spite of all these services, the smaller business units still suffer from malnutrition.

"There is no national policy on small business. Sri Lanka does not even have a national definition of what a small bushiness is," says Nihal Dissanayake, Chief Editor of the Sinhala language management journal, Athwela Vyaparika Sangarawa.

What should be done? Athwela Vyaparika Sangarawa has now decided to reach an English audience too and is launching the Small Business International which is the English language version of the Athwela Vyaparika Sangarawa.

SBI shares the same objectives as Athwela. That is, to help the small business community to acquire the required attitudes, knowledge and skills, necessary to start, manage and steer their small business towards success. There is a small difference.

"We also have added a new objective to the English version: to promote foreign trade among the small and medium sized business operators in the region," according to a statement from Athwela.

Exports pick up in August, show surplus
Sri Lankan exports showed a significant improvement in August with an increase of $ 138 million over July which is the first positive signs of export growth since February this year, the Central Bank said in a statement.

The data when compared with exports in August 2001 showed export earnings gaining by $ 140 million or a 33 percent rise.

Meanwhile spending on imports, measured in dollar terms, also rose by six percent in August. The recovery in the importation of intermediate and investment goods continued, indicating higher inflows of inputs raising potential future growth in exports.

A surplus of $ 110 million was recorded in the trade account in August, which is due to exports amounting to $ 568 million and imports amounting to $ 458 million

Export earnings for the first eight months of 2002 showed a decline of seven percent over the same period in 2001 while imports showed a decline of six percent. "Consequently the trade deficit during the first eight months rose by seven percent to $ 866 million from a deficit of $ 811 million in the same period in 2001," the Central Bank statement added.

It said export earnings in August were the highest since December 2001. Earnings during the first eight months of this year were $ 3.0 billion against $ 3.3 billion in the same period in 2001.

Earnings from textile and garment exports rose 47 percent to $ 339 million as a result of a 51 percent growth in volumes as export prices remained at a lower level than in August 2001.

Spending on imports in August rose by six percent over the August 2001 figure.

The expenditure on imports during the first eight months of 2002 was $ 3.8 billion, a decline of six percent over the first eight months of 2001.

Seminar on cutting edge selling
Well-known marketer Upali Samararatne will conduct a seminar on "Cutting edge selling - Advanced Selling Strategies", under the auspices of the Wesley College Old Boys' Union at the BMICH on Saturday, November 2

Samararatne, a former CEO of SATHOSA (CWE) as well as the Sales Training Manager of Ceylon Tobacco Co. Ltd, is one of Sri Lanka's most outstanding course leaders in the sphere of sales training and motivation. An old boy himself of Wesley College, Samararatne has trained over 40,000 persons, from a wide spectrum ranging from sales representatives to the cream of Sri Lankan management.

The seminar would be structured on the following lines - The development of a professional image, the customer-emotional factors, why people buy, building a healthy relationship with a customer and identifying customer needs and sensitively.

Among the organisers of the seminar are, Rienzie T. Wijethilake, Managing Director, Hatton National Bank Ltd. (President, Wesley College Old Boys' Union), Richard Ebell (Director, Hayleys Ltd) and Ivor Maharoof, CEO, Metropolitan Office.

keen on solid waste disposal
The Bureau of Infrastructure Investment (BII) has begun short-listing the companies which have submitted expressions of interest to provide solid waste management services and facilities for local authorities.

"The response has been very good and the next step in the process is the RFP (Request for Proposals)," Fikrath Shuaib, BII Project Co-ordinator, said.

In the RFP, the interested parties will be asked to give information on geographical area preference and details on how they hope to provide the services.

In the case of two parties bidding for the same geographical area, only one party will be chosen based on quality and capability.

Selections are expected to be made early next year. The services to be provided by the private sector include waste collection, transportation, recycling, storage, waste exchange and disposal.

The projects are to be carried out on a Build-Own-Operate, Build-Operate-Transfer or any other acceptable variant. (TM)

Four-day programme on 'job analysis'
SHL, a world leader in the objective assessment and development of people, jobs and organizations based in Mumbai, is conducting a four-day programme on 'Job Analysis and Competency Design' in Sri Lanka, during October 15-18 in Colombo.

The programme has been initiated by the Staff Development Centre, the HRD arm of Commercial Bank, as part of its plans to bring high premium international training expertise within easy reach of Sri Lankan corporates. Senior officers of several banks are scheduled to participate in this programme, which will be facilitated by Richard McConkey, Senior Consultant, SHL.

Job analysis is a process, which would assist an organisation to determine the duties and skills requirements of a job and the type of person who should be hired for it, the Commercial Bank said.

Apollo holds free cardiac clinic in Kandy
Apollo cardiac specialists visited Kandy recently for a heart awareness weekend which included a seminar and a free heart camp.

"This programme reiterated the point that although Apollo is located in Colombo, its policy is to cater to the needs of the whole country. This is the first of many such programmes scheduled to be held to convey this message of Apollo being truly Sri Lankan," a statement from the hospital said.

At the seminar presentations on Apollo and its cardiac specialty departments were made by Dr. Vinay Kumar Bahl, Coordinator/Senior Consultant Cardiologist, Dr. Siva Kumar, Interventional Cardiologist, and Dr. Prasad Krishnan, Senior Consultant Cardiac Surgeon. The seminar was attended by approximately 75 doctors from the area.

Apollo is equipped for all types of cardiac surgery which can be performed on patients ranging from age three months to 80 years. The cardiac specialists at Apollo Hospitals, Colombo, have also collaborated in at least two groundbreaking operations in Sri Lanka - one of which is the use of an Amplatzer Septal Occluder (ASO) device to treat an Atrial Septal Defect (ASD) or heart defect. This procedure was performed on August 2 by the Interventional Cardiology Department of Apollo Hospitals, Colombo. This non-surgical device only requires two days of hospitalisation with the patient walking out of the hospital with minimal discomfort and no scarring. This was the first successful instance of this procedure being performed by a hospital in Sri Lanka.

Established in India in 1983 the Apollo Hospitals Group has treated over 7.5 million patients up to date. The group already has 4,000 beds and it plans to add 3,000 more within the next three years.

Vim bar soap to be made locally
A plant to manufacture Vim bar soap for Unilever Ceylon has been set up in the island by a unit of R. M. Chemicals India, a supplier to the multinational personal care products firm in the sub-continent.

Unilever Ceylon said its main aim in having the plant set up here was to achieve savings on the costs of importing the product but that it would not reduce the price of Vim bar soap.

Ehsan Malik, Unilever Ceylon chairman, said the company had initially thought of making Vim soap itself, given the high import tariffs, but later decided to outsource it to a supplier. It had been marketing Vim bar soap for seven years from India.
Unilever, which traditionally made virtually all the products it sold in the island, was now shifting emphasis to marketing and sales, he said.

"While we have superior technology in some areas, in most, we no longer have the ability of producing at the cheapest cost," Malik said at the inauguration ceremony of the Vim plant at the Lanka Industrial Estate in Lindel last week. It would generate 50 new direct jobs. Unilever was "not about to give in on manufacturing in this country," Malik said, adding that the firm would "give it our best shot" to get unions and workers to understand the challenge they face.

"But unless we can significantly alter the work practices and renegotiate emolument and productivity terms and get world class, the writing is on the wall," he said.

Unilever brand manager Rohita Annasiwatta said that having the soap made locally would help in getting a fresher product to the market in the pack size they want.

When asked whether this effort would bring down the price of the Vim Bar now, Annasiwatta said, "It would not reduce the price but we will be able to maintain the price at the same level." - Thushara


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