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New system delays Telecom bills
Due to the introduction of the new billing system customers have not received their phone bills for nearly two months. Delays in sending Sri Lanka Telecom bills to customers are now being reduced and outstanding bills will not be sent together, said the head of the billing centre D. W. R Wijeweera.

The period for payment of new bills will be extended while details of out-going calls would be provided and customers could log on to the internet to check their accounts.

" We accept customers' complaints. We ask them to kindly bear with us as we are trying to give them the best possible service" he said. Delays are inevitable when implementing a new billing system, Mr. Wijeweera said.
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