When a holiday turned into a nightmare
By
Ms. V.M
I am a Canadian citizen presently enjoying
the sun and smiles of beautiful Sri Lanka. I would be
failing in my duty if I don’t warn prospective
air passengers of certain serious lapses on the part
of certain airlines.
I flew with Cathay
Pacific from Colombo to Hong Kong with two elderly
Sri Lankan passengers on July 23. We stayed in Hong
Kong till July 28 and then we flew to Denpasar in Indonesia
and returned to Hong Kong on August 4.
At the time of booking we were told
by our travel agent in Colombo that there would be no
connecting flight from Hong Kong on August 4 and Cathay
Pacific Airlines would provide us accommodation to stay
in Hong Kong for one night.
On this condition, when Cathay Pacific
in Colombo issued us the tickets on July 21, they also
issued us a voucher for the Hotel Concourse and transfer
from the Hong Kong Airport to the hotel and hotel to
the airport.
The first lapse on the part of Cathay
Pacific was when they had issued the voucher. They had
written the wrong date on the voucher. Instead of writing
the check-in date as August 4 and check out date as
August 5, Cathay Pacific had erroneously written both
check in and check out dates as August 4.
The second lapse on the part of Cathay
Pacific was when we found to our utter disappointment,
inconvenience and mental agony that there was no sign
of anyone from the Hotel Concourse waiting for us on
August 4, when we arrived from Denpasar, Indonesia.
We looked everywhere with the Cathay Pacific voucher
in our possession but there was no sign of anyone from
the Hotel Concourse. Actually, if you go to Hong Kong
today you will find that there is no Hotel Concourse!
My two elderly and feeble fellow passengers
from Sri Lanka were now in a state of exhaustion. So
I asked them to wait at the arrival hall and went to
the Cathay Pacific enquiries desk at the Hong Kong Airport.
There was a long queue and Cathay
Pacific had only two assistants at the desk. I waited
in the queue for twenty minutes but there was no sign
of the queue moving as the assistants took such a long
time to deal with each member of the queue. I left the
queue in disgust as I was concerned about the health
of the two Sri Lankans. One was 76 years old and had
undergone recent bypass heart surgery. The other was
75 years old and has high blood pressure in addition
to being a diabetic patient needing constant monitoring
and care.
On my way back to the arrival hall
to meet the two Sri Lankans I saw a staff member of
Cathay Pacific Airlines. I explained to her about the
situation and showed her the voucher I got from Cathay
Pacific Airlines Colombo. Then she took me to the shuttle
bus service counter and spoke to someone about us.
Then a man came to help us and called
the so-called Hotel Concourse. He told us that the Colombo
office of Cathay Pacific Airlines had been evidently
unaware that this so-called Hotel Concourse had changed
its name to Metropark Hotel. Anyway this man suggested
that we go to Metropark Hotel and explain the situation
to the receptionist. We took the shuttle bus to the
said hotel. When we arrived there it was 2 a.m. on August
5. By this time the two Sri Lankans and I had reached
the limits of endurance.
When I presented the voucher issued
by Cathay Pacific Airlines, Colombo at the front desk
of the hotel they said that Cathay Pacific, Colombo
had failed to confirm the issue of the said voucher
and the hotel was not obliged to give us any accommodation!
Realising the gravity of the situation with two elderly
and feeble passengers with serious health problems I
had to ultimately appeal to the hotel staff to grant
us some accommodation at this ungodly hour at least
on humanitarian grounds!
The passenger who had undergone bypass
surgery complained of discomfort. The diabetic patient
looked at the hotel receptionist like a tsunami victim
begging for relief! She was complaining of a chest pain.
Finally the hotel agreed to give us
a room key. Now the time was 2.30 a.m. and single- handed
I had to carry 3 bags, one by one to the lift and then
to the room.
Beggars can’t be choosers and
there was no porter! The hotel staff was most unsympathetic,
something uncharacteristic of any hotel in Sri Lanka!
If we were not entitled to a porter, a hotel doctor
would have been asking for the moon! Actually both passengers
with me started to complain of their health conditions.
I tried to get a hotel doctor. There was no hotel doctor!
I could only pray to God to save us
from this misery and to somehow help us to get back
to Sri Lanka which we were foolish enough to leave on
a holiday, trusting Cathay Pacific.
To add insult to injury the Country
Manager Sri Lanka and Maldives of Cathay Pacific Airways
Limited who investigated my complaint writes: “I
very much regret the treatment you received at the hands
of the hotel and the confusion over the location and
the confusion of the shuttle bus.
Although these were matters beyond
our direct control, we have instructed our colleagues
in Hong Kong to take the matter up with those responsible.
“In the hope of concluding this
unfortunate sequence of events on a positive note, I
would like to offer you a complimentary upgrade to business
class, subject to availability, the next time you book
an economy class ticket within the next 12 months.”
Once bitten twice shy!
Why should the poor people have to pay
this huge price?
By Sunil R. Wickremeratne Mathugama
Increases in petrol, diesel and kerosene
almost every fortnight are a burden on all of us. We
hear and read on television and newspapers that the
government sector owes millions to the Petroleum Corporation.
Why can’t these be collected?
Are CPU officials so inefficient that they cannot collect
what’s due to them, for what they give? Why should
we have to pay for this?
Can we also afford a bloated Cabinet?
Why can’t this be reduced so that the vast amounts
spent on individuals can be put to greater use.
How can parents afford to spend so
much for the transportation of their children to school?
A poor man can barely even use kerosene, while others
who went to Parliament riding on his shoulders live
luxurious lives.
I wish the government would reduce
the size of the Cabinet, collect dues and not hold people
to ransom when the country is running at a loss.
Baby racket: Execute justice rather than
the letter of the law
By Somapala Gunadheera Via email
Presumably, the report in your last
issue on the Baby Sales Racket in Kurunegala and the
photographs of the accused women covering their faces
in shame would have caused feelings of revulsion and
condemnation at first sight. This is an attempt to look
at the other side of the coin. What are these women
guilty of? Certainly not of getting pregnant for pregnancy
is not a criminal offence. Evidently pregnancy is the
outcome of sexual intercourse. But sexual intercourse
itself is not a criminal offence if it does not amount
to incest and takes place in privacy between consenting
adults.
Pregnancy cannot be the outcome of
a unilateral effort by a woman. Where are the men responsible
for this state of affairs? In all probability, the real
culprits were the men concerned. Some of these women
would have been inveigled into the act or even forced
into it by males in authority. It is a travesty of justice
that the men enjoy immunity from censure while their
partners are exposed to ridicule. For all one knows,
the men responsible may be in the vanguard of the denouncers!
Be that as it may, what could a woman
do when she finds herself with child involuntarily?
The obvious choice would be abortion. Although some
advanced countries permit voluntary abortion for good
cause within a certain time limit, abortion is a criminal
offence here, regardless of the progressive proclamations
of our static Women's Charter. By refraining from aborting
the foetuses these women have conformed to the law and
prevented the attendant risks of an illegal abortion
to themselves and certain destruction to the unborn
children.
The women have been arrested when
they were staying in a nursing home. Staying in a nursing
home again, is not a criminal offence. The real offence
itself is still embryonic and that would be the sale
of the babies. These women have not come to that point
yet and the law does not permit conviction in anticipation.
The state is invested with the power
to intervene at the point of sale and intervention is
a bounden duty here lest the babies end up in baby farms
as body parts.
There are hundreds of married couples
who are anxiously looking out to adopt children. Putting
them in touch with the expected babies, subject to the
terms and conditions of the Adoption Ordinance, would
be a most meritorious act. Such positive action will
provide relief to all parties, the childless couples,
the endangered babies and the miserable ‘mothers
by accident’.
On the contrary, executing the letter
of the law will make these hapless women suffer for
life for an act of passion and compromise the future
of the products of that passion. I trust our women's
rights groups would take time off their busy schedules
to protect the life and privacy of the sad protagonists
of this drama, despite the silence of our Constitution
on these Fundamental Rights.
The lighter side
of checkpoints
BY Pearly Dunuwila Katugastota
Just the other day, there was this
massive search operation and all vehicles coming into
Colombo were being checked. I happened to be one of
them and was stopped in Maligawatte .
A makeshift point was placed on the
pavement and on either side the men and the women were
being checked.
There was this lady in the queue right
in front of me who was being subjected to a body-check.
She said, “Look, you seem to be having your hands
all over me and my husband even does not do this”.
Pat came the reply from the female police constable:
“Look, there is nothing I can do about this.”
Well, I for one had a hearty laugh.
You could take it anyway you please!!
Use their parents’
pensions to give them relief
By K.A.M. Abeygunawardane Moodugamuwa
This is a proposition to the All Ceylon
Pensioners' Association, of which the 36th Annual General
Meeting had been held on August 27, as reported in The
Sunday Times.
There are unmarried daughters who
depend on their parents' pension, who face the embarrassing
situation of penury upon the demise of their parents.
Unless they are employed or have some
income from whatever has been left by their parents,
they will have to depend on relations or well-wishers,
or in the alternative be thrown to the road.
The Pensioners' Society should consider
taking up the case of these unmarried daughters of pensioners
and convince the authorities to permit them to continue
to receive their parents' pension.
They may be considered for part payment
of the pension that their parents drew at the time of
death.
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