ComBank Digital soars past 1.5 mln registered users

The Commercial Bank of Ceylon has achieved another milestone in its digital revolution, with ‘ComBank Digital’ – the bank’s omni-channel digital banking platform – surpassing 1.5 million registered users.

Announcing the landmark, the bank said in a media release that the platform continues to lead digital transformation in Sri Lanka’s banking sector as the most widely used digital channel that serves retail, SME and corporate clients.

Driven by Commercial Bank’s ‘Digital by Default’ business model, ComBank Digital currently processes more than 5 million transactions a month, with a digital penetration of 45 per cent and 48 million customer interactions, and was processing transactions averaging Rs.400 billion in value per month by the end of October this year.

Commenting on the progress made by the platform, Commercial Bank’s Assistant General Manager – Digital Banking Pradeep Banduwansa said: “It is almost impossible to grasp the full-extent to which ComBank Digital has transformed the way Sri Lankans, not just here but around the world, are now managing their finances and banking needs without visiting a branch. The figures speak for themselves, but don’t quantify the value generated by the incredible saving in time, the convenience, and the positive impact on the planet.”