AIA Insurance policy at the fingertips with all new AIA Customer Portal

AIA has launched its all-new AIA Customer Portal, a one stop digital solution to access and manage your AIA polices anytime, anywhere. This revamped and improved version of the previous portal enables AIA’s customers to have full online access to their insurance policy, payment details, claims information and much more, the company said in a media release.

The new Customer Portal which is more secure and uses the latest technology is tri-lingual and allows customers more control of their policies. It is a fast and convenient real time platform that enables customers to connect with AIA with ease. Customers can use this platform to pay premiums, check policy status, access policy details and initiate service requests all from the safety and comfort of their homes. “So, no more having to visit AIA offices or spend time on the phone with the call centre- all their policy information is now at their fingertips. The new portal has been designed to work seamlessly with mobile phones, tablets and personal computers,” it said.

The new Customer Portal also serves to make agent interactions with customers more efficient while creating a platform for easier engagement. It reduces wait times at service touchpoints while enabling faster processing speeds and easy access to customer information. At the end of the day it saves time, increases convenience and makes customer service more efficient and accurate, benefiting the customers and ensuring a smooth experience for them.