SANASA Life Insurance continues to enhance its digital footprint through innovative solutions. The launch of a new mobile application for Renewal Officers, has hit a highpoint in the development of in-house digital initiatives.
Commenting on the launch of the app and its relevance, CEO Mr. Nuwanpriya Gunawardena said “This technological innovation has a direct bearing on streamlining our operational activity. A mobile application such as this is not only about enhancing our digital competencies, but its main objective is enabling Renewal Officers to offer better and optimized services to their clients”.
This strategic initiative is aimed at enhancing both client services as well as field operational activity. The app offers a host of features including a user-friendly interface that allows Renewal Officers to access real-time client information, and carry out faster policy renewals. In addition, the mobile app offers heightened security safe guarding personal information of clients.
“With digitalization taking the lead in almost every organization, SANASA Life Insurance has embarked on harnessing all achievable benefits information technology can offer. Being able to access client information, policy data, and provide personalized service while visiting clients via this mobile app, Renewal Officers save time and effort, thereby improving efficiency of the overall process”, said Mr. Gunawardena.
A unique feature of the app is Geo-tracking. This allows supervisors to monitor their teams in real time. Route maps define each Renewal Officer’s area and prevents unnecessary overlapping such as multiple visits to the same client. Going digital means also ‘Going green’. With no requirement for paper usage, renewals done via this mobile app contributes towards sustainable green initiatives as well.
With much to look forward to, SANASA Life Insurance has many more digital improvements lined up. From client service, productivity improvements, to AI manipulated tasks, digitalization is the forerunner for the future.
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