Litro Gas Lanka Ltd won big at the Sri Lanka Institute of Marketing (SLIM) Restart Resilience Awards 2020 held recently at the BMICH, Colombo.
Honoured under the - Service Sector | Large Organization (Public Sector) category, Litro Gas Lanka Ltd secured the gold that showcased the company’s exceptional and outstanding COVID-19 recovery strategy, highlighting a path of exceptional resilience and strength in overcoming adversity.
Commenting on the award, Anil Koswatte, Chairman and CEO of Litro Gas Lanka Ltd, said that being thus recognized for COVID-19 resilience is a strong affirmation of the commitment and the dedication shown by the Litro Gas Lanka team in meeting customer needs and ensuring a seamless supply during the lockdown, while extending a great economic benefit of stable pricing.
As a state-owned enterprise conscious of social and economic obligations to the people, Litro Gas Lanka was able to rise to the challenge and deployed several mechanisms that took customer engagement outside the traditional system. Innovations such as introducing an easy four digit helpline 1311 for home deliveries and partnerships with delivery apps such as ‘PickMe Food’ were initiated and carried out, the company said in a media release.
Another tech based innovation was the launch of the Litro Gas Home Delivery Mobile App which assured the consumers an uninterrupted supply of LPG.
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