Central Bank introduces hotline 1935 for public inquiries

The Central Bank of Sri Lanka (CBSL) has made arrangements to introduce a telephone hotline – 1935, which is now available to facilitate inquiries from the general public in three languages.

“The CBSL receives an enormous number of inquiries on a daily basis from the general public on financial matters. This service will be available during working hours of CBSL and it will not be toll free for the caller,” the Financial Consumer Relations Department (FCRD) of the Central Bank said.

The FCRD introduced a complaint submission form for financial consumers who wish to submit a complaint against a Financial Service Provider (FSP) regulated by CBSL.

"This will streamline the complaint handling process in an efficient manner and financial consumers are encouraged to submit a clear and concise complaint with accurate information using the complaint submission form," the Department said adding that a softcopy of the complaint submission form is available for downloading on CBSL website https://www.cbsl.gov.lk/sites/default/files/fcrd_complaint_submission_form_e.pdf

A web form to submit complaints online to FCRD will be introduced in the near future, the Department said in a press release.