British Airways will financially compensate customers whose data were stolen in a “sophisticated” and “malicious” hack, chief executive Alex Cruz said Friday as he apologised for the fiasco. BA late Thursday revealed that personal and financial details of customers who booked flights on the group's website and mobile phone app between August 21 and Wednesday had been stolen. The revelation comes just a few months after the European Union tightened data protection laws.
The stolen data comprised customer names, postal addresses, email addresses and credit card information.
“We are 100 percent committed to compensate them,” Cruz said. “We will compensate them for any financial hardship that they may have suffered,” he told the broadcaster.
BA said it had launched an urgent investigation after realising that about 380,000 bank cards used to book its flights had been hacked.
-AFP
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