People’s Insurance streamlines claim process via revolutionary mobile application for assessors

People’s Insurance PLC, through the implementation of new technology, recently announced the launch of an assessor mobile application for motor and non-motor claims. This application will significantly streamline the tasks carried out by assessors as it provides a holistic solution which will increase levels of productivity and efficiency. 

With the launch of the application, assessors need only to travel to the location. Following this, all details can be filled in through the application which then uploads it to a central system. As this happens in real time, the head office claim department can then proceed with the claim immediately. Every assessor will be required to conduct on-site inspections, garage inspections, total loss inspections, investigation and after repair inspections through this app which seeks to make the assessor's job efficient. As a result, the customer directly benefits from his expedited service, the company said in a media release.

Hareendra Dissanayake - Senior Manager (Motor Claims), said: “People’s Insurance has a strong network of assessors who are critical to our operations. This application will certainly ease their day to day tasks as they carry out numerous assessments daily. We are confident that our assessors will be quick to adapt to the functionality of this application which has been developed with their tasks in mind,”

This application is also a green initiative as People’s Insurance is well on its way to becoming a completely paperless organisation. The success of it will contribute to the insurer’s end the goal of reducing its carbon footprint while focusing on other methods to increase sustainability.

Some notable features of this application include the ability to track the accident and assessor in real time. Additionally, as the app captures data digitally, the accuracy of information will also increase which will in turn provide more efficient service to the customers. In the event that the assessor’s device is offline, inspections can still be conducted. Once the device is back online, all reports will be synchronized and shared. To avoid any kind of imprecision, information such as the customer’s digital signature and accident details are automatically sent to the backend server.

Chairman of People’s Insurance PLC, Isuru Balapatabendi, in his comments, said: “As we are the fastest growing general insurance company in the country, we strive to lead in value growth in general insurance through innovation and service excellence. In order to ensure our customer-driven philosophy, we augment and innovate new products and services. The launch of our assessor app which serves an innovative tool to ensure this vision is a pristine example of our efforts, “