ComBank says simplified access to online and digital banking to continue

The Commercial Bank of Ceylon has announced it is extending its self-registration facility for Online Banking and for opening ‘Flash’ Digital Accounts till further notice to enable customers to continue to practice safety precautions even after travel restrictions are relaxed by the government.

Supporting its customers to stay safe indoors, the bank has also teamed up with apps such as Uber and PickMe to provide discounts and waivers on delivery fees for essential goods delivered to their doorsteps.  The bank also provides constant support through its social and digital media channels and integrated communications centres to facilitate financial the well-being of customers during this difficult time, the bank said in a media release.

In March this year Commercial Bank made it easier for customers to access its Online Banking portal and to open ‘Flash’ Digital Accounts by permitting self-registration for these facilities, removing the need to visit a branch to get started.

Consequently, customers who wish to use Online Banking can now simply visit the bank’s website, click on ‘Online Banking,’ click on ‘Self Registration,’ enter their National Identity Card or Account Number and other requested information, enter the code the bank sends to their registered mobile phone number and then check their email or SMS for a confirmation message from the bank.

Bank staff will thereafter contact the customer via telephone for a verbal verification of details and activate the facility.

The bank's unique Digital Banking Application ‘Flash’ can also now be opened 100 per cent digitally, the bank said. The Flash app can be downloaded from the Apple App Store or Google Play Store. The customer then enters the requested personal details, enters the eight-digit code sent to his or her phone, uploads the required identification documents and checks and confirms via a message sent on email to proceed. The account can be opened in minutes provided all information and documents are submitted correctly.