Citizens Development Business Finance PLC (CDB) and the Department for Registration of Persons (DRP) recently signed a Memorandum of Understanding (MoU), enabling CDB to digitally verify their customers’ identity through the DRP information portal.
A CDB media release said the new system will enable CDB to enhance the customer experience and provide a seamless digital banking service. It will also allow the company to validate that the NIC details submitted by a customer are true and accurate, reducing the risk of frauds. The progressive digital customer verification process will facilitate ID card verification, non-face to face customer on-boarding and document verification for proof of address.
CDB is placing technology at the forefront of its strategic business priority. Cutting-edge solutions such as CDBiTransfer, CDBiDeposit, and CDBiControl exemplify the company’s digitalisation thrust to enhance customer satisfaction using technology and digital platforms.
Above - standing from left to right: Darshana Amerasinghe - Senior Manager – Compliance – CDB; Ranjith Gunasinghe - Senior Deputy General Manager - Risk and Compliance – CDB; Dave De Silva - Executive Director - Business Operations – CDB; Damith Tennakoon - Executive Director/ Deputy CEO/ CFO – CDB; Viyani Gunathilaka - Commissioner General; Sunethra Rajapaksha - Additional Commissioner General; Dileepa Rathnayaka - Chief Accountant; Lekha Perera - Commissioner Admin; Indika Herath - Commissioner R&D, IT and Ridma Bulathsinghala - Commissioner Operations.
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