Empowering Growth: Dialog Axiata PLC’s Thriving Partnership with John Keells IT

Dialog Axiata PLC, a leading telecommunications provider in Sri Lanka, has embarked on a transformative journey of digital innovation in collaboration with John Keells IT. This dynamic partnership, characterized by both completed projects and ongoing engagements, showcases the vision of both organizations to drive efficiency, streamline operations, and embrace digital excellence.

The partnership began with a series of successful projects aimed at addressing immediate pain points within Dialog's operations. Through focused process automation initiatives, John Keells IT helped Dialog streamline procurement, finance, and sales processes, resulting in a remarkable improvement in efficiency across key operational areas.

Furthermore, recognizing the challenges posed by the vast volume of data within Dialog's SAP S/4HANA instance, John Keells IT proposed and successfully implemented a comprehensive data archival solution. By implementing a comprehensive data archival solution, Dialog experienced improved performance, efficient management of storage and database memory, and maximized utilization of existing infrastructure resources. This initiative not only optimized operational efficiency but also laid a robust foundation for future scalability and growth with sound cost controls.

Ramesh Shanmuganathan, CEO at John Keells IT, expressed his perspective on the significant partnership, stating, "We are pleased to collaborate with Dialog Axiata on their transformative digital journey. Our success with Dialog underscores our commitment to delivering and sustaining solutions and services at the highest standards. At John Keells IT, we pride ourselves on our ability to understand and address the unique challenges faced by our clients, and we are dedicated to driving innovation and success for our partners. Together with Dialog, we are confident in our ability to continue delivering exceptional value and driving growth in the digital era.”

A notable highlight of this partnership is the ongoing collaboration in application maintenance and managed support services. John Keells IT's role as the SAP Managed Services Partner ensures comprehensive support, proactive monitoring, and routine maintenance of Dialog's SAP landscape. By addressing recurring issues, optimizing processes, and delivering proactive support, this ongoing project aims to enhance user experience, improve operational efficiency, and drive continuous innovation.

Recognizing the success of this partnership, Asela Perera, Group CIO Dialog Axiata PLC shared the following comments, “The success of Dialog Axiata's initiatives, powered by the expertise and partnership of John Keells IT, highlights the transformative potential of strategic collaborations in navigating the digital landscape. As both organizations continue to leverage synergies and drive innovation, this reaffirms our commitment to collectively redefine industry standards and empower businesses to thrive in the digital age.”