DFCC Bank was recently awarded as the ‘Most Trusted Retail Banking Brand’ and ‘Best Customer Service Banking Brand in Sri Lanka’ by the Global Brands Magazine, UK for 2021 under the category of ‘’Banking and Finance”.
These accolades highlight the bank’s continuous efforts to create inclusive value for all stakeholders while building and securing a resilient Sri Lanka. Further, they mark a significant milestone for the bank, as it is the first time DFCC Bank has been awarded these accolades after its merger in 2015, the bank said in a media release.
These Global Brands awards were established with the primary aim of celebrating and highlighting excellence in performance and rewarding companies across different sectors. The award honours companies who have performed extraordinarily well across multiple fields including Finance, Education, Hospitality, Lifestyle, Automobiles, & Technology.
Sharing his thoughts on the achievement, CEO Lakshman Silva stated, “These awards are a testament to the continuous efforts DFCC Bank takes to provide the best customer service, while creating an unmatchable top-of-the-line customer experience that has now been recognised on a global level. Using innovative, inclusive, applicable processes and systems to serve the nation as a customer centric, the digitally enabled bank has always been of paramount importance to us, and our success in doing so has been showcased through these accolades. Being celebrated as the most trusted and as having shown excellence in customer service is something that drives us to constantly better ourselves and continue to be at summit of banking and finance for the years to come – and is an integral part of our promise to create sustainable value as the premier commercial bank in Sri Lanka”.
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