Ceylinco Life has announced it is offering multiple online payment and communications options as well as facilitation of settlement of claims, to ensure policyholder requirements are met as they stay safe in their homes to protect themselves, their families and the community against the spread of COVID-19.
The company said in a statement that it has activated web-based, mobile-phone based and app-based payment options to ensure policies will not lapse during the period of curfew and self-quarantine, and that the company’s call centre and social media messaging sites are all activated to respond to customer queries.
“These are extremely challenging times for customers and companies alike, and the best way to ensure we survive the crisis together is to maximise the possibilities offered by technology to look after all stakeholder interests with minimal disruption,” Ceylinco Life Managing Director Thushara Ranasinghe said. “The steps we have taken will ensure our policyholders can stay home and safe, confident they will not suffer the consequences of a lapsed policy.”
Among the premium payment methods offered by Ceylinco Life are the ‘Easy Pay’ option hosted on the company’s website which can be accessed and operated with ease. The policy number is all that is required for payment of premiums with minimum hassle. Ceylinco Life also offers a ‘Direct Pay’ option via sms, where a link is sent for customers to enter their policy details and credit/debit card credentials securely online.
Additionally, the company said it has partnered with most major banking institutions in Sri Lanka as well with mobile wallet services such as FriMi, eZ Cash, mCash and Genie to facilitate anytime, anywhere premium payments.
For existing as well as prospective customers who need information or clarifications, Ceylinco Life’s interactive chatbot ‘Ceylena’ is available 24 hours of the day to help visitors to www.ceylincolife.com/ by answering their queries relating to life insurance.
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