HNB declared Best Retail Bank in Sri Lanka for 11th occasion at Asian Banker Awards 2020

Hatton National Bank PLC (HNB) has been declared the Best Retail Bank in Sri Lanka at the prestigious Asian Banker Excellence in Retail Financial Services Awards 2020, marking the 11th occasion the bank has emerged as winners.

The award was presented to HNB in recognition of the bank’s sustainable growth and continuous improvements in processes, products and services amidst a challenging macroeconomic environment, the bank said in a media release.

“We are honoured to accept this prestigious and most sought after accolade once again. Our unparalleled products and services, the dedication of Team HNB to continuous pursuit of excellence, and always placing ‘HNB customers first’ is at the heart of our success. In the face of the unprecedented COVID-19 pandemic, my team has demonstrated utmost commitment, making sacrifices to ensure business continuity and to serve and support the customers in distress. As such, I am very pleased that HNB has been recognized at such a critical moment in time and would like to dedicate this well-deserved accolade to my entire team,” HNB Managing Director/CEO, Jonathan Alles said.

He also noted that, “at HNB we remain deeply committed to continuously delight our customers. As we move ahead on our Everest Bank Transformation journey, digital transformation would play a pivotal role, and our retail banking proposition would be further augmented providing a superior experience to our valued customers”.

Retail banking is a flagship segment for HNB which caters to the needs of over 2.5 million Sri Lankans island-wide. The bank is currently in the process of implementing a multipurpose Digital Layer that will allow the bank to launch Digital Banking products in quick time to the market. This will further enable the bank to work closely with Fintechs in the market and carry out an easy technological collaboration for product /service launch.